EARTH CITY, Mo.–Optime Care, a nationally recognized pharmacy, distribution and patient management organization maximizing therapeutic opportunities for the treatment of orphan and rare disorders, is pleased to recognize Patient Experience Week (PX Week), an annual event to celebrate the people who impact the patient experience every day, including nurses, physicians, support staff, executive professionals, caregivers, families and communities.
Optime Care’s patient-first approach impacts the burdens of living with orphan and rare disorders and tailors a proactive service experience for each patient.
“This year, we are sharing patient testimonials, celebrating our accomplishments, re-energizing efforts and honoring the people who impact the patient experience,” says Donovan Quill, president and CEO, Optime Care. “Our model includes targeted programs, services and specialized expertise that transcends the limitations of traditional, legacy care organizations that often fail to fully address the needs of patients with orphan and rare disease.”
Working with Optime Care has really been great. They are incredibly supportive and always there when I have questions or concerns. It’s been comforting to have them every step of the way, especially when I was just starting on my medication. Optime Care has been truly wonderful to work with and I’m appreciative of everything they have done and continue to do. – M.S., a patient with hereditary angioedema (HAE)
My Optime Care pharmacy technician, Amy, takes care of me as well as a mother takes care of her child. She’s very professional, kind, compassionate and listens. She makes my life easier by reminding me to order my drugs every month like clockwork. – D.Z., a patient with Cushing’s
My favorite part about working with Optime Care is the people. I look forward to my monthly chats with Amy, my care coordinator, and Marcie, my patient advocate. – A.D., a patient with Cushing’s and Type 2 diabetes without complications and essential hypertension
My Optime Care nurse manager and pharmacist are always ready and willing to answer my questions and call me to follow-up and see how I’m doing. They are respectful and extremely knowledgeable. – L.P., a patient with immune thrombocytopenic purpura
Optime Care has consistently exceeded my expectations. My care coordinator Liz has made sure that I never run out of my specialty medication, expertly managing the challenges of insurance and shipping. She is a joy to work with – friendly, caring, and professional – making all of our conversations a pleasure. I am delighted that Optime Care is my specialty pharmacy and I look forward to our continuing relationship. – C.C. a patient with HAE
About Optime Care
Optime Care, Inc. is a nationally recognized pharmacy, distribution and patient management organization offering a suite of comprehensive services tailored to maximize the therapeutic opportunities for the treatment of orphan and rare disorders. Our management team has previously partnered in the launch and management of more than 40 orphan products and programs and consistently implemented the best brand programs for the community. Our experience with small patient populations makes us uniquely qualified to help every stakeholder group impacted by these disorders. Optime Care has dual-accreditation from the Utilization Review Accreditation Commission (URAC) for compliance with specialty pharmacy and the Accreditation Commission for Health Care (ACHC) for specialty pharmacy services that demonstrate a commitment to providing quality care and services to consumers. https://www.optimecare.com/